These Terms govern the use of Lab019's AI agent platform. By creating an account or using the service, you agree to these Terms and to our Privacy Policy.
This English text is provided for convenience. The Portuguese version prevails in case of any conflict, and Brazilian law governs.
By ticking the acceptance box at sign-up, creating an account or using the platform, you declare that you have read, understood and agree to these Terms and the Privacy Policy. If you use the service on behalf of a company, you declare that you have authority to bind it. We record the date, time and version of the accepted documents as proof of acceptance.
Lab019 offers a platform that provides access to AI agents via text and voice chat, with routing across different AI models, composition of agents and tools, and access via web or API. Features may be added, changed or discontinued over time.
You agree not to:
Non-compliance may lead to suspension or termination of the account.
The platform integrates models from third-party providers. When using BYOK ("bring your own key"), you are responsible for complying with the relevant provider's terms, and that provider's use of your content is also governed by its policies. We are not liable for unavailability, changes or content generated by third-party models.
You retain ownership of the content you submit ("Inputs") and of what you receive from the agent ("Outputs"), to the extent permitted by law. You grant us a limited license to process that content solely to operate the service and provide support, as described in the Privacy Policy. You are solely responsible for how you use the Outputs.
The platform, the Lab019 brand, the software and the documentation are owned by Lab019 or its licensors and protected by law. These Terms do not transfer to you any rights over our intellectual property, except the license to use the service set out here.
Outputs are generated automatically and may contain inaccuracies, errors or outdated content. They do not constitute professional advice (legal, medical, financial or otherwise). The service is provided "as is" and "as available", without warranties of fitness for a particular purpose, uninterrupted availability or error-free operation, to the extent permitted by applicable law.
To the maximum extent permitted by law, Lab019 is not liable for indirect damages, lost profits, loss of data or of opportunity arising from the use or inability to use the service. Nothing in these Terms limits liabilities that cannot be excluded by law — in particular those arising from a consumer relationship. Where a limit applies, it will follow the law in force.
You may close your account at any time. We may suspend or terminate access in the event of a breach of these Terms, a security risk, a legal requirement or non-payment. Once the account is closed, we process your data as described in the Privacy Policy and applicable legal retention duties.
We may change these Terms. When a change is material, we will notify you by email or in the product. The current version is identified by the date at the top of this page. Continued use after an update means agreement with the new version; if you disagree, close your account.
These Terms are governed by the laws of the Federative Republic of Brazil. The courts of Campinas/SP are elected to resolve disputes, without prejudice to the consumer's right to sue in the courts of their own domicile.